CCTV Not Working On Mobile Data – 5 Reasons & Troubleshooting

Photo of author

By Rose Marie

Are you having trouble accessing your CCTV cameras on your mobile data? It can be frustrating when you’re away from home and you need to check in on your surveillance footage, only to find that it’s not working.

There could be several reasons why is your CCTV not working on mobile data, but don’t worry.

In this article, I will explore some common reasons why your CCTV cameras may not be accessible on mobile data and provide troubleshooting tips to help you fix the issue.

So grab your smartphone and let’s dive into solving the problem of CCTV not working on mobile data.

CCTV not working on mobile data - reasons

Why can’t I view CCTV on mobile data – 5 Common Reasons

Are you wondering why your CCTV is not working on your mobile data? There could be several common reasons for this issue.

  • First, it could be due to mobile network compatibility. Some CCTV systems may not support certain mobile networks, so it’s important to check if your network is compatible with your CCTV system.
  • Another reason could be the need for a camera firmware update. Outdated firmware can cause compatibility issues and prevent the CCTV from functioning properly on mobile data.
  • Additionally, network congestion issues might be affecting the performance of your CCTV on mobile data. If there are too many devices connected to the same network or if the network is experiencing high traffic, it can result in a slow or unreliable connection for your CCTV.
  • Moreover, limitations in your mobile data plan can also impact the functionality of your CCTV. Some plans have limitations on data usage or may prioritize certain types of internet activities over others, which can affect the streaming quality of the CCTV footage.
  • Lastly, it’s important to ensure that your camera app is compatible with your CCTV system as some apps may not work well with certain models or brands of cameras.

Considering these factors and troubleshooting accordingly can help you resolve issues with your CCTV not working on mobile data effectively.

Read Other Articles On CCTV Camera

9 Troubleshooting Ways To Fix CCTV Cameras Not Working on Mobile Data

If your CCTV camera isn’t working on mobile data, there are a few troubleshooting steps you can take to resolve the issue. I’ll cover these steps one by one.

1. Ensure Mobile Data Is Enabled

Make sure your mobile data is enabled when troubleshooting the CCTV not working issue on your device.

The first thing to consider is the mobile network coverage in your area. If you have a weak signal or no signal at all, it can affect the functionality of your CCTV camera.

Additionally, check if there are any data usage limitations imposed by your mobile network provider.

Some providers may throttle or restrict data usage, which can prevent your CCTV camera from accessing the necessary data for streaming.

Check Signal Strength

Check how strong your signal is to determine if there is an issue with the CCTV camera. Signal strength plays a crucial role in the performance of your CCTV system when using mobile data.

Low signal strength can lead to poor network coverage, slower data speeds, and potential network congestion issues.

To troubleshoot this problem, you should consider checking the signal strength on your mobile device. Most smartphones have a built-in feature that displays the current signal strength in decibels (dBm) or bars.

Use this feature to assess the signal strength while near the location of your CCTV camera.

Here’s a table to help you understand what different signal strengths typically mean:

Signal StrengthDescription
-50 dBm or higherExcellent
-60 dBm to -51 dBmGood
-70 dBm to -61 dBmFair
Below -70 dBmPoor

If you find that the signal strength is consistently low or fluctuating, it may indicate an issue with your network coverage or data speed.

In such cases, try moving closer to a window or a more open area to improve reception. If that doesn’t help, contact your mobile service provider for assistance in resolving any network-related problems.

Read Other Articles On CCTV Cameras

3. Verify Internet Connectivity

Ensure that you have a stable internet connection to avoid any disruptions in monitoring your surroundings.

  • When troubleshooting CCTV not working on mobile data, it’s important to verify your internet connectivity.
  • Check if you have a strong network signal and make sure that your mobile data settings are properly configured.
  • Additionally, make sure that your camera firmware is up to date and compatible with the app you’re using.

These troubleshooting tips will help you identify and resolve any issues related to internet connectivity, ensuring seamless access to your CCTV footage on mobile data.

4. Verify Camera App Viewing Settings

If your camera app isn’t cooperating, take a peek at the viewing settings to see if there’s anything that needs adjusting.

  • Sometimes, camera app compatibility issues can arise, especially if you’re using an older version of the app or if it hasn’t been updated in a while.
  • Additionally, network provider issues may also affect the functionality of your CCTV on mobile data. It’s worth checking with your network provider to ensure there are no restrictions or limitations that could be hindering the connection.
  • Another possibility is that your camera firmware may need updating. Manufacturers often release firmware updates to improve performance and address any bugs or compatibility issues.
  • Lastly, make sure that the camera app has been granted all necessary permissions on your mobile device. Without these permissions, certain features and functions may not work as expected.

By verifying and adjusting these settings, you can troubleshoot potential problems and enhance the performance of your CCTV system on mobile data.

Connection of cctv cameras with app -cctv not working on mobile

5. Scan, Update, Or Reinstall Mobile App If CCTV Not Working

Try scanning your mobile app for any updates or consider reinstalling it to improve the functionality and reliability of your camera system.

By updating or reinstalling the app, you may be able to resolve any compatibility issues or bugs that are causing the CCTV not to work on mobile data.

Additionally, check if there are any restrictions on your mobile data plan that could be limiting the functionality of the CCTV app.

Lastly, make sure that your device has enough storage capacity to run the app smoothly.

Read Other Articles On CCTV Cameras

6. Verify The Connectivity Between Devices

To make sure your camera system is functioning properly, check if all your devices are connected to each other.

Here are three troubleshooting steps you can take to verify the connectivity between your devices:

  1. Check network compatibility – Ensure that your CCTV system and mobile device are connected to a compatible network. Some CCTV systems may require a specific type of network connection, such as Wi-Fi or 4G, so confirm that both devices are connected to the same type of network.
  2. Confirm device compatibility – Make sure that your mobile device is compatible with the CCTV system’s mobile app. Check the app’s requirements and specifications to ensure that it supports your phone’s operating system version and hardware capabilities.
  3. Review network settings – Double-check the network settings on both devices. Ensure that they have appropriate IP addresses, subnet masks, and gateway settings configured for proper communication between them.
  4. Check Mobile Data Settings – Lastly, double-check and troubleshoot any issues with your mobile data settings such as APN configurations or restrictions. It might be preventing proper communication between your device and the CCTV camera system.

7. Check Power Sources Of Security Cameras

Ensure that your security cameras are receiving power from a reliable source to ensure uninterrupted surveillance.

  • Power issues can often be the culprit behind CCTV not working on mobile data.
  • Make sure that your cameras are properly connected to a stable power source, such as an electrical outlet or a backup battery system.
  • Additionally, check if there are any loose connections or faulty cables that may be causing power disruptions.
  • Another factor to consider is camera positioning. Ensure that the cameras are placed in areas where they have access to a strong and consistent power supply.

8. Check your IP Address

One common reason for CCTV not working on mobile data is network connectivity issues, which can be related to your IP address.

It’s important to check your IP address settings and ensure they’re correctly configured for remote access.

Must Read: How Long Does A CCTV Footage Last?

9. Check Firewall & Security Settings

If your security cameras are acting up, it might be worth checking your firewall and security settings for any potential hiccups.

Sometimes, firewall troubleshooting can help resolve issues with CCTV not working on mobile data.

Your firewall settings may have restrictions that prevent the camera from accessing the network properly.

Another possible reason for CCTV not working on mobile data is VPN interference. If you have a VPN enabled on your device, it might be conflicting with the camera’s connection.

Must Read: What Are CCTV Cameras – A Complete Guide On CCTV Cameras

Frequently Asked Questions FAQs

Can a CCTV camera work with mobile data?

Yes, CCTV cameras can work with mobile data. Nowadays, most modern CCTV cameras come with built-in 4G or LTE connectivity options, allowing them to connect to the internet using a mobile data network.

It means that you can monitor your CCTV camera feeds remotely, even if you don’t have access to a Wi-Fi network.

By using a SIM card with a data plan, you can ensure that your CCTV camera remains connected and accessible through your mobile device, giving you peace of mind wherever you are.

How to connect CCTV cameras to mobile networks?

To connect your CCTV camera to a mobile network, you first need to ensure that your camera supports mobile data connectivity.

If it does, follow these steps:
1. Insert a SIM card with an active data plan into the camera’s SIM card slot.
2. Power on the CCTV camera and wait for it to establish a network connection using the mobile data network.
3. Download and install the mobile app provided by the CCTV camera manufacturer on your mobile device.
4. Open the app and follow the instructions to add your CCTV camera to the app.
5. Once the camera is added, you can access its live feed and configure remote viewing options through the app using your mobile data network.
By following these steps, you can easily connect your CCTV camera to a mobile network and access its feeds remotely whenever you need to.

Can CCTV be monitored remotely?

Yes, CCTV cameras can be monitored remotely. With advancements in technology, remote monitoring of CCTV cameras has become increasingly convenient and accessible.

By connecting your CCTV camera to the internet, either through Wi-Fi or mobile data, you can view the camera’s live feed and recorded footage from anywhere in the world using a mobile device or computer.

Why can’t I see my CCTV remotely?

There could be several reasons why you are unable to see your CCTV camera remotely. Here are a few common issues and possible solutions:
1. Internet connectivity – Ensure that your CCTV camera is connected to the internet, either through Wi-Fi or mobile data, and that your mobile device or computer has a stable internet connection as well.
2. Port forwarding – If you are accessing your CCTV camera remotely using a computer, you may need to configure port forwarding on your router. This allows incoming requests to reach your CCTV camera’s IP address.
3. Firewall or antivirus settings – Check if your firewall or antivirus software is blocking the connection to your CCTV camera. Temporarily disabling these security measures can help determine if they are causing the issue.
4. Incorrect settings – Double-check the settings on your mobile app or computer software to ensure that you have entered the correct IP address, port number, username, and password for your CCTV camera.
By troubleshooting these common issues, you should be able to resolve most problems and regain remote access to your CCTV camera.

Can my CCTV work without Wi-Fi?

Yes, your CCTV camera can work without Wi-Fi. While many CCTV cameras rely on Wi-Fi for internet connectivity, there are alternatives available for situations where Wi-Fi is not available or unreliable.

Some CCTV cameras come with built-in 4G or LTE connectivity options, allowing them to connect directly to the internet using a mobile data network.


If you’re experiencing issues with your CCTV camera not working on mobile data, it can be due to various common reasons.

These include insufficient mobile data coverage, network connectivity problems, incorrect camera settings, or even compatibility issues with your device.

By following the above troubleshooting methods and seeking appropriate help when needed, you should be able to resolve the issue of your CCTV camera not working on mobile data efficiently.

Remember that maintaining a reliable and uninterrupted connection is essential for ensuring the smooth operation of your security system while using mobile data.


  • Connection Of CCTV To Android Phone (Source Link)
  • Thermal Imaging Camera In Connection With CCTV (Source Link)
  • Forensic readiness: A case study on digital CCTV systems antiforensics. (Source Link)

Leave a Comment